Automation helps Wells Fargo drive innovation in financial services industry

Automation helps Wells Fargo drive innovation in financial services industry

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Many organizations fast-forwarded their digital transformations during the pandemic. Survival mode dictated faster progress.

The advancements made included the financial services industry, where new digitization methods simplified consumer banking transactions. Consumers no longer need to go to the bank to deposit a check, and money can be sent out digitally within seconds.

Wells Fargo & Co. is one of the financial companies leaning on automation to make banking quick and easy for its customers. Automation factors into the equation by allowing increased service flexibility and added service features, all leading to better customer satisfaction.

“How can we provide a better end result for our customers by bringing in these new tools?” asked Noor Shadid (pictured), senior vice president and senior technology manager at Wells Fargo. “We want to evolve with those, what the latest and greatest is.”

Shadid spoke with theCUBE industry analysts John Furrier and Lisa Martin at the AnsibleFest event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed transforming enterprise and industry through automation. (* Disclosure below.)

Creating a developer-centric approach

When businesses grow at a scale, outsourcing tasks is important so developers can focus on more critical tasks, according to Shadid. Essentially, using new automation tools to perform monotonous tasks allows developers to use their time wisely. As a result, they can focus on learning new skills and applying that to their jobs to deliver at a faster pace. This enhances the internal employee experience, as well as customer satisfaction.

“Our goal is always how can we enhance the process for our customers and how can we provide them the next best thing,” Shadid said. “And I think technology has really allowed us to evolve with our customers.”

Automation also allows businesses to be more reliable because there is no room error, as there might be with human intervention. With one click, automation makes an end-to-end solution possible. In fact, automating failovers has brought great value to Wells Fargo. Ensuring there are solutions in place in case something goes wrong has been a great automation advantage.

“The ability to allow self-healing in our environments without causing issues is a very big return,” Shadid stated.

Wells Fargo encourages its engineers to build their skills, and the company provides them with vouchers to cloud-certification courses.

“When you put people first, everything kind of comes together,” Shadid concluded.

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of the AnsibleFest event:

(* Disclosure: TheCUBE is a paid media partner for the AnsibleFest event. Neither Red Hat Inc., the main sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

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